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Mediators act as neutral parties to analyze a conflict by listening to both sides and rendering a resolution. For this assignment, describe a work-related conflict experience where a mediator would be used to resolve the conflict.
Be sure to include responses to the following elements in describing the experience, yet avoid simply answering each question separately:

  • Explain how the mediator controls the process but not the outcome of a conflict.
  • Identify the cautions to remember when considering to be a third-party helper.
  • Explain the types of data a mediator may choose to gather and analyze when conducting a session to reduce or eliminate conflict.
  • Assess how this information is utilized in a mediation plan by providing a detailed example of each.
  • Summarize the effects of siding with one of the conflict parties.
  • Compare and contrast some of the differences between Western and traditional cultural expectations and procedures of mediation.

Length: 8–10 pages, not including title and reference pages.
References: Minimum of five scholarly resources


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