What do we know about how the change vision was communicated? What would you have recommended to Swainson?
What happened when Swainson tried to empower others to take action? What does this say about empowerment?
Do you think there were clear indications of both short-term wins and the production of more change? What were they?
Perhaps the most difficult obstacle faced by Swainson was CA’s culture. How would you describe the culture Swainson was trying to create? Did he come close to following Cameron & Quinn’s or Kotter’s process? By the way, what cultural artifacts caused Swainson difficulties while trying to transition to the new culture?